Join Odyssey Trust Company as a Senior Director of Shareholder Services in Calgary, where your leadership will drive innovation and excellence. Manage service delivery and enhance operational strategies across all offices.

In this critical position, you will be responsible for defining and implementing strategies that impact shareholder services positively. Your experience in multi-location teams and customer service operations will be invaluable. This role includes mentorship and the development of your team, emphasizing quality service and employee engagement.

Key Responsibilities:



• Lead strategic vision and operational excellence initiatives • Review and enhance performance metrics and service delivery • Act as escalation point for complex operational issues • Ensure compliance and adherence to service agreements • Foster a high-performance culture focused on client satisfaction

Requirements: • Strong leadership background in customer service or operations • Deep understanding of shareholder services compliance requirements • Proven track record in process improvements and innovations • Analytical skills for performance and operational metrics • Sound judgment in maintaining sensitive information

Elevate shareholder services excellence at Odyssey Trust Company through creative strategies and a people-focused culture. #J-18808-Ljbffr

📌 Director of Shareholder Services Strategy (Calgary)
🏢 Odyssey Trust
📍 Calgary