Enhance your IT support career as a Service Desk Analyst with Western Financial Group in Victoria, BC. You'll provide front-line assistance and technical support to internal clients daily.
Western Financial Group is seeking a dedicated Service Desk Analyst to support its technology needs. This full time position requires providing excellent customer service, documentation of incidents, and troubleshooting technical issues for the team. You will work with a purpose-driven national organization committed to wellness and community impact.
Key Responsibilities:
• Provide excellent support for user incidents and requests
• Prioritize and complete incoming service tickets promptly
• Document incident details using tracking software




• Guide users to resolve technical issues efficiently
• Respond to support requests via varied channels
Requirements:
• 1+ years of customer service experience in high volume
• Education in Computer Science or related field preferred
• Strong organizational and detailed orientation skills
• Ability to multi-task and prioritize effectively
• Excellent verbal and written communication skills
Support your IT expertise by serving the community as a Service Desk Analyst with Western Financial Group.
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📌 Service Desk Analyst in Victoria, BC
🏢 Western Financial Group
📍 Victoria