Elevate guest interactions at Road13 Winery as a Guest Experience Manager. Lead a passionate team to create memorable experiences and drive wine sales in a vibrant, entrepreneurial environment.
The Guest Experience Manager is integral to Road13's success, leading daily operations with passion and precision. You’ll balance exceptional service delivery with fiscal responsibility, focusing on wine sales and direct-to-consumer growth. Your leadership will also extend to developing your team and collaborating with various stakeholders to enhance overall winery operations and guest satisfaction.
Key Responsibilities:
• Lead daily tastings, tours, and special guest events
• Cultivate a warm, sales-oriented service culture




• Drive key revenue streams through in office and off-site sales
• Oversee wine club member engagement and fulfillment
• Collaborate with teams to align operational and guest priorities
Requirements:
• 2-3 years in hospitality or retail environments
• Leadership experience in a service-driven role
• Strong communication and team support skills
• Sales experience with a passion for wine
• Wine knowledge or hospitality education preferred
Contribute to Road13's mission of crafting extraordinary guest experiences and developing lasting relationships.
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📌 Guest Experience Manager for Road13 (Oliver)
🏢 Mark Anthony Group
📍 Oliver