Drive operational excellence as the Senior Manager, Operations & People at House of Jewellery in Toronto. This pivotal role focuses on both leadership development and operational systems.
In this position, you will transition through phases of learning and ownership, starting by closely working with the CEO. You will document business processes and eventually lead critical functions like Marketing and Client Services. Your ability to identify operational gaps and implement practical improvements will greatly enhance team performance and culture alignment.
Key Responsibilities:
• Document operations through shadowing the CEO
• Create operational manuals and SOPs
• Lead various departments after onboarding
• Hold teams accountable through effective coaching
• Monitor culture and communication dynamics
Requirements:
• 3-5 years in operations or a similar role
• Experience translating processes into systems
• High emotional intelligence and discretion
• Familiarity with AI tools and Microsoft Office
• Ability to manage multiple priorities efficiently
Make a significant impact on operational strategy and team success at House of Jewellery.
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📌 Operations & People Senior Manager Role (Toronto)
🏢 House of Jewellery
📍 Toronto