Join Mastercard as a Manager of Product Integration in Toronto, Canada. Spearhead customer onboarding and support Tier 1 accounts with seamless Ethoca product integrations.
Your expertise will guide the integration process, collaborating with sales and account management while managing customer relationships. You will lead teams by mentoring to ensure continuous improvement and effective outcomes. Your role demands a blend of project management skills and customer service expertise to ensure client satisfaction.
Key Responsibilities:
• Oversee full customer onboarding from initiation to production
• Enhance customer service by understanding and addressing their needs
• Recommend integration solutions for operational improvements




• Facilitate communication between stakeholders and team members
• Deliver product demonstrations and training for clients
Requirements:
• Background in API/SFTP technology solutions in fintech or SaaS
• Proficient in stakeholder management and communication
• Proven track record in project management of complex tasks
• Detail-oriented in system configurations
• Flexibility for international travel and time zone support
Use your skills to maximize success for clients and enhance their integration experience with Mastercard.
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📌 Product Integration and Customer Success Manager (Toronto)
🏢 Mastercard
📍 Toronto