Enhance your career at FIKA as a Retail Operations Lead, ensuring superior service in the cannabis retail landscape. Supervise daily activities while fostering an excellent customer-centric environment.
FIKA is committed to elevating the cannabis retail experience and is looking for a Retail Operations Lead. This pivotal role encompasses daily operations, staff management, and maintaining our store’s appearance and presentation standards. You will act as a key educational resource for team members and manage any escalated issues among customers professionally.
Key Responsibilities:
• Open/close store, manage alarm systems
• Greet customers, modeling positive service behavior
• Provide training and assist team members
• Maintain compliance with standards and protocols
• Empathetically handle customer complaints
Requirements:
• 2+ years of retail experience needed
• High school diploma or GED required
• Explicit criminal record mandatory
• Provincial Cannabis Certification necessary
• Exceptional customer service skills
Take charge of the retail experience at FIKA, leading a talented team in a flourishing industry.
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📌 FIKA Retail Operations Lead (Toronto)
🏢 Friendly Stranger
📍 Toronto