Drive excellence in resident satisfaction at York Property Management as a Luxury Resident Experience Manager. Lead day-to-day operations, ensuring a top-notch living experience for residents.
In this role, you'll report directly to the Community Manager while overseeing customer service and administrative tasks for residential properties. You will supervise cleaning associates and collaborate with maintenance teams to address resident needs. Your flexibility will be essential, as responsibilities can shift based on operational demands.
Key Responsibilities:
• Respond promptly to resident inquiries via multiple channels
• Schedule and conduct unit showings and inspections
• Ensure all leasing documents are accurately processed




• Provide outstanding customer service for resident matters
• Conduct inspections to uphold cleaning standards
Requirements:
• Excellent customer service and interaction skills
• Strong attention to detail in documentation
• Knowledge of the Landlord and Tenant Act
• Effective verbal and written communication abilities
• Time management skills to handle responsibilities efficiently
Enhance resident experiences and contribute to a community-focused setting at York Property Management.
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📌 Luxury Resident Experience Manager (London)
🏢 York Property Management
📍 London