- In‑office position with aNd Logistix Inc. (an MCI company) with flexibility for onsite work at various venues
- Requires weekend, early morning, and late‑night work
- Some travel across Canada and the US is also required
- Valuable working knowledge of Excel and PowerPoint is mandatory
- French speaking is an asset

Position Overview

As a Registration Services Associate, you’ll assist the Senior Manager, Conference & Registration Services, and our registration talent. You'll collaborate with cross‑functional teams to support timely website launches, prompt responses to shared inbox inquiries, and meticulous proofreading of all published content. Your ability to juggle multiple tasks, anticipate challenges, and execute flawlessly will be critical.

Roles and Responsibilities

Registration

- Manage the end‑to‑end registration process for conferences, including:
- Support efficient operations and timely website launches
- Setting up and maintaining registration systems
- Processing registrations
- Responding to attendee inquiries via shared inboxes or by phone promptly and professionally
- Managing and following up payments
- Updating registration manuals and preparing briefing documents
- Helping manage the go‑live schedule for websites
- Performing data entry tasks accurately and efficiently
- Printing and coordinating name badges and other onsite items
- Coordinating with marketing teams to promote events, design conference materials, and manage attendee communications
- Attending meetings,



preparing agenda and taking minutes
- Staying informed about industry trends related to registration

On‑Site Execution

- Assist with on‑site registration management, help handle any issues that arise, and support a seamless experience for attendees
- Help with the setup and breakdown of the registration area to meet specific event requirements

Post‑Event Analysis

- Assist in preparing post‑event reports to measure success and identify areas for improvement

Standards in Preparing and Coordinating

- Go Live Schedule
- Registration Website and Reports
- Meeting Minutes
- Post Event Reporting

Qualifications

- Bachelor’s degree in hospitality management, event planning, business administration or a related field
- 1‑2 years of experience in the events industry, registration, data‑management, or a related field
- Must have proven experience and proficiency in Microsoft Office Suite, with a strong emphasis on Excel, as well as registration management software
- Excellent organizational and multitasking skills
- Strong attention to detail and proofreading abilities
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work evenings and weekends as needed
- French speaking is an asset
- Salary ranging $45,000 - $50,000 annually
- Health and dental benefits
- HSA & LSA
- Birthday day off
- Friendly and collaborative work environment

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📌 Registration Services Associate (Toronto)
🏢 MCI Group
📍 Toronto