Make an impact at MNP as a Power Platform Solution Developer! Combine your technical troubleshooting skills with CRM experience to enhance client satisfaction and operational efficiency.
In this essential role within MNP's Managed Services, you will act as a crucial bridge between IT and operations. Troubleshooting Power Platform and D365 applications, you’ll ensure prompt solutions to client issues while collaborating with specialized teams for complex problems.
Key Responsibilities:
• Address urgent client issues effectively and promptly
• Provide top-notch customer service via chat and phone
• Log issues comprehensively in Service Tickets
• Work with stakeholders for quick issue resolution
• Perform root cause analysis for ongoing improvements
Requirements:
• 3-5 years in CRM/Case Management solutions
• 2-4 years of Microsoft D365 and Power Platform
• Previous Managed Services experience required
• Bilingual in French and English preferred
• Degree in a relevant field or equivalent experience
Your technical insight and dedication to customer service will shine as you join MNP.
#J-18808-Ljbffr

📌 Power Platform Solution Developer at MNP (Markham)
🏢 MNP
📍 Markham