Elevate your career as a Project Incident Manager with a leading partner company focused on Manhattan Active solutions. Join this fully remote role ensuring critical incidents are managed effectively.
As a Project Incident Manager based in Canada, you will lead high-priority incident resolution for large-scale implementations of Manhattan Active Warehouse and Order Management systems. Your expertise will drive communication across technical and business teams while mitigating risks during key project phases such as go-live and testing. You will also focus on continuous service improvements for international implementations.
Key Responsibilities:
• Manage critical project incidents through implementation phases • Assess incident severity and coordinate teams for swift recovery • Facilitate incident calls and maintain documentation • Communicate status and risks to stakeholders efficiently • Produce major incident reports and identify improvement opportunities
Requirements: • 8–10+ years in IT project delivery with major incident management • Proven experience with Manhattan Active projects • Knowledge of REST APIs and cloud platforms • Familiarity with JIRA and Xray for project management • Solid leadership and communication skills
Bring your expertise in incident management and leadership to drive successful project outcomes across international logistics. #J-18808-Ljbffr