Title: Administrative Assistant, Service (Warranty)

Location: rd Street NW, Edmonton

Competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Office Manager, as the Administrative Assistant, Service (Warranty) you will support the warranty team and handle a variety of administrative and clerical tasks.

Your Day-to-day Responsibilities Will Include

- Reviewing customer warranty service requests and liaising to ensure creation of clear and concise service work orders.
- Answering, screening, and routing incoming calls on the main office line in a professional and efficient manner
- Updating and preparing reports for Warranty Service items, including expenditures and back-charges.
- Compiling and maintaining lists of tools and supplies, ensuring proper records of internal rental, sign-outs and returns.
- Assisting in the development and improvement of warranty services processes to enhance efficiency while minimizing costs.
- Updating final warranty inspection deficiencies in system and creating service work orders prior to warranty services close-out.
- Maintaining documentation and online portal to ensure updated warranty guidelines, policies and procedures are accessible to homeowners.
- Working safely and adhering to Qualico’s Safety Program and relevant safety regulations.
- Providing support to other project duties as assigned.

As our ideal candidate, you are…

- Organized; you effectively manage your time while balancing multiple priorities.




- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

- High School Diploma, or equivalent.
- Certificate in Administration or technical diploma in Building Development or Architectural Technologies or equivalent experience.
- 2 years of administrative and/or customer service experience in construction, warranty or the restoration services industry.
- Satisfactory verification of criminal record check.
- Proficient in using office equipment, Microsoft Office programs (Outlook, Teams, SharePoint, Word, Excel) and construction management software (NewStar, On-Location Warranty, SiteDocs, or similar).

What We Value

- Creating trusting and successful working relationships.
- Setting explicit, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Taking responsibility for the outcomes of decisions and actions.
- Staying current with technical job skills.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may be required on an infrequent basis.

Closing date: July 17, 2026

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

#J-18808-Ljbffr

📌 Administrative Assistant, ServiceQ (Edmonton)
🏢 Qualico
📍 Edmonton