Responsibilities Manage high-volume inbound and outbound customer calls in a professional and effective manner Accurately process sales orders, quotes, and customer inquiries Take and enter orders with a high degree of accuracy, ensuring all required details are captured Assist customers with product inquiries, order placement, order tracking, and issue resolution Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service Proactively follow up with customers regarding orders, changes, or service updates Monitor order progress and adjust schedules as required to meet delivery commitments Continuously assess and optimize scheduling to support operational efficiency Verify order accuracy prior to dispatch to minimize errors and delays Provide backup support for dispatch functions as required Perform other related duties as assigned Technical Requirements Previous Customer Service Representative experience required, with a focus on inbound and outbound call handling Strong computer skills, including experience with order entry systems and Microsoft Office Experience working in an order desk, dispatch, or call centre environment is considered a strong asset Familiarity with Halifax Regional Municipality (HRM) roadways is an asset Experience in the concrete, construction,



or trucking industry is a definite asset Business Competencies Exceptional attention to detail and accuracy in a high-volume environment Strong communication skills with a professional and customer-focused approach Proven ability to multi-task, prioritize, and manage competing demands Strong problem-solving skills, with the ability to quickly adapt to changing schedules and customer needs Ability to remain calm and effective under pressure in a fast-paced, deadline-driven environment Work Environment & Cultural Expectations This position involves long workdays and early morning starts.

Ability to work early mornings, days, and evening shifts based on operational needs Extended hours based on operational needs Participation in a rotating Closing and Saturday schedules Ability to thrive in a high-volume, fast-paced order desk environment Collaborative team player who can work effectively within a diverse workforce As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options.

Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.

📌 Customer Service Representative - Order Desk (Lower Sackville)
🏢 Bedford Ready Mix
📍 Lower Sackville