Join AOS as a Senior IT Support Specialist in Grimsby, ON, and become a trusted advisor in solving complex technical issues. Embrace a hybrid work model to support clients and enhance system reliability.
In this pivotal role, you will leverage your 3-5 years of IT support experience to handle escalations, mentor junior team members, and provide expert-level assistance across hardware, software, networking, and cloud systems. Your commitment to client satisfaction and a proactive mindset will drive success in this position.
Key Responsibilities:
• Serve as primary escalation point for complex issues
• Own problems from inception to resolution
• Provide expert support across hardware and software
• Collaborate on projects and IT initiatives
• Document all work thoroughly in the PSA system
Requirements:
• 3-5 years of IT support experience
• ITIL Intermediate or Foundation certification
• Microsoft 365 Certified: Administrator Expert required
• Experience mentoring junior team members
• Solid troubleshooting skills in cloud environments
Enhance client outcomes and support junior colleagues while shaping exceptional IT service delivery at AOS.
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📌 Senior IT Support Specialist Hybrid (Grimsby)
🏢 AOS
📍 Grimsby