Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: No degree, certificate or diploma Experience: Experience an asset Work setting Hotel, motel, resort Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests'' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying)



Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Computer and technology knowledge Multi-line switchboard Word processing software Computerized bookkeeping system Central reservation system (CRS) Spreadsheet Internet Transportation/travel information Public transportation is available Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Excellent oral communication Organized Reliability Team player Employment terms options Early morning Evening Shift Morning Night On call Employment terms options Day Weekend Overtime required Financial benefits Bonus Other perks Free parking available

📌 front desk agent (Winnipeg)
🏢 Humphry Inn & Suites
📍 Winnipeg