Support IT functions across MS Group, EZ Group, TracxTMS, and GuestVision as an IT Operations Analyst within Jonas Software. Manage identity, access, and device provisioning for seamless operations.
This role involves daily IT operations ensuring employees receive the support they need across various businesses. Responsibilities include managing IT support tickets, identity management, endpoint monitoring, and compliance support. The ideal candidate will effectively communicate and manage multiple systems while maintaining attention to detail and organization.
Key Responsibilities:
• Manage user accounts and access across company platforms
• Administer MFA and troubleshooting for supported systems
• Triage IT support requests via a dedicated platform




• Coordinate order and provisioning of IT devices
• Maintain accurate asset and SaaS inventories
Requirements:
• Proven IT operations and help desk support experience
• Strong knowledge of Microsoft 365 and Active Directory
• Familiarity with Zendesk or similar ticketing systems
• Experience with endpoint management tools
• Attention to detail in documentation and processes
Ensure effective IT operations and user support through robust organizational skills and proactive management.
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📌 IT Operations Analyst at Jonas Software (Toronto)
🏢 GuestVision
📍 Toronto