Lead the Field Operations Control Centre and Dealer Partnership at Xplore, managing workforce planning and operational execution. Drive performance and compliance across a national dealer network.

In this pivotal Director role, you will be responsible for orchestrating all field technician activities and overseeing vendor management. Your expertise will ensure that customer demand aligns with technician and dealer capacity, enhancing service delivery performance.

You’ll work collaboratively with various teams, impacting gross adds, service efficiency, and operational excellence.

Key Responsibilities:

- Oversee national capacity planning for technicians and dealers
- Lead dispatch strategy for optimal scheduling
- Manage real-time service execution and operations




- Handle the full lifecycle of work orders efficiently
- Address customer complaints and improve satisfaction

Requirements:

- Proven experience in managing field operations
- Robust capabilities in workforce and vendor management
- Expertise in service delivery and performance metrics
- Excellent stakeholder management skills
- Background in budget and operational performance oversight

Utilize your leadership and operational expertise to enhance performance and service reliability at Xplore.

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📌 Director of Field Operations at Xplore (Markham)
🏢 Xplore
📍 Markham