When you join East Penn Canada , you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day.

We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

"What Powers You" matters. Here's how we support our corporate and support teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance

100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing

Profit sharing and deferred profit sharing programs to support long-term financial planning

Career growth opportunities, with many roles across our four divisions filled through internal promotions

Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth

A collaborative, team-based work environment where contributions are recognized and valued

Employee discounts on batteries, plus access to exclusive deals on popular brands

The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.

This 100% on-site vacancy is based out of our beautiful Head Office location in Courtice, ON, and plays a key part in ensuring timely, accurate, and professional service by managing customer inquiries, processing orders, resolving issues, and supporting key customer care programs.

As a core member of the Customer Care Team,



the Coordinator also contributes to the growth of a profitable service business by identifying trends, communicating opportunities, and helping create positive customer solutions.

Key Responsibilities

Serve as the first point of contact for incoming customer inquiries (primarily through phone and email)

Manage customer requests, inquiries, and orders promptly and professionally

Accurately enter all customer information, orders, and communications into internal system

Resolve or elevate customer issues with urgency and provide follow‐up as required

Identify trends, recurring issues, and process improvement opportunities

Administer customer concerns and escalations, completing all required documentation

Support order delivery and recovery documentation including billing, returns, credit/debit memos, and account updates

Process customer part orders and generate accurate quotes

Respond to or elevate technical product or battery application inquiries

Monitor open orders and inventory to prevent back orders and late deliveries

Support warranty processing, returned goods acquisition, and inspection claims

Assist with battery recovery program activities and related administration

Experience & Qualifications

1. 5 years of customer service experience, preferably gained from distribution or manufacturing environments

Strong customer service orientation and a strong sense of urgency

Excellent telephone communication skills — clear, skilled, and customer‐focused

Strong ability to communicate in English (reading, writing, and speaking)





Highly organized with strong prioritization and time‐management abilities

Calm and composed under pressure, especially when problem‐solving

Positive, professional, and collaborative team player

Able to navigate Microsoft Office (Outlook, Word, and Excel) with strong documentation skills

Ability to learn and adapt to new computer systems and applications (experience with ERP systems such as SAP a major asset)

Battery, automotive, or related industry experience is an asset

Other Considerations

Background checks including criminal checks and professional references are required as a condition of employment

Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date

Hiring range for this role is estimated at $45,000 to $55,000 annually - actual salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data

Join a team within the battery industry that values your contributions and invests in your long-term success.

AI Usage

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.

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📌 Customer Care Coordinator (London)
🏢 East Penn Canada
📍 London