Introduction The Consumer Protection Division supports and protects the interests of Manitoba consumers, citizens, businesspeople, landlords, and tenants.

Duties: The Manager is responsible for the development of programs and policies, as well as the supervision, coordination, and delivery of all matters related to client services.

The position is accountable for managing a highly specialized service within a quasi-judicial body that conducts public hearings and issues orders and decisions.

The Manager oversees the timely and accurate delivery of intake services, including the initial resolution of tenancy disputes, and ensures the effective dissemination of information to clients both in person and by telephone.

The role also includes delivering presentations, seminars, and educational sessions on rights and responsibilities under The Residential Tenancies Act, The Life Leases Act, The Condominium Act, and the Policies and Procedures Guidebook.

In addition, the Manager is responsible for identifying, recommending, and implementing process improvements to enhance service delivery and operational effectiveness.

Qualifications: Essential: Post-secondary education in public administration, business administration, management, law, conflict resolution, mediation, or a related field, or an equivalent combination of education and experience Significant management experience leading staff in a complex operational environment, including coaching, performance development, attendance management, workforce planning, recruitment and selection, and addressing complex employee relations matters.

Experience leading client-focused service delivery operations in a complex, high-volume workplace, including operational risk management, service standards, and managing competing priorities.

Extensive experience interpreting, applying, and administering legislation, regulations, policies, and program requirements in a regulatory, compliance, enforcement, adjudicative, or administrative tribunal environment.

Experience identifying, assessing, and managing sensitive, high-risk, or time-sensitive operational matters, including escalated client issues, oversight-body inquiries, privacy matters, or executive correspondence.

Experience developing, implementing, or improving operational processes, programs, policies, service delivery practices, technology solutions, or modernization initiatives,



including the use of digital collaboration tools, case management systems, client contact systems, and AI-enabled technologies to support service delivery, communication, analysis, and decision-making.

Extensive experience building and maintaining effective relationships with internal and external stakeholders, including staff, clients, government officials, oversight bodies, external partners, and the public, while demonstrating tact, diplomacy, political acuity, and sound judgment in sensitive matters.

Excellent verbal communication skills, including the ability to communicate complex, sensitive, legislative, or operational information to diverse audiences.

Excellent written communication skills, including preparing, reviewing, and approving complex reports, ministerial responses, briefing materials, advisory notes, recommendations, submissions, and other executive-level materials for senior management or executive decision-makers.

Strong analytical, research, problem-solving, and decision-making skills, including the ability to assess operational data, identify trends and risks, conduct environmental or jurisdictional scans, and develop evidence-informed recommendations.

Desired: Knowledge of The Residential Tenancies Act, The Life Leases Act, The Condominium Act, and related regulatory frameworks.

Experience working in an administrative tribunal, regulatory, compliance, investigative, mediation, or dispute resolution environment, including the application of administrative fairness, natural justice, procedural fairness, or conflict resolution principles.

Experience leading continuous improvement, service modernization, digital transformation, Lean, Human-Centred Design, or organizational change initiatives.

Ability to communicate in French.

Conditions of Employment: Must be legally entitled to work in Canada Must provide a satisfactory Criminal Record Check with Vulnerable Sector Search; Adult and Child Abuse Registry Checks.





Must be able to work on-site (in office) five days per week when not travelling (office location is in Winnipeg).

Must have a valid class 5F driver''s licence.

Must be able to travel throughout the province as required with overnight stays.

Must be able to work overtime on short notice as required.

Benefits Why Work For Manitoba Government? The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province.

Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security Attractive salaries Defined pension plan Life insurance coverage Long-Term Disability Plan Benefit Plan Employer paid health care benefits including health, dental and vision Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more Annual health spending account for eligible employees Commitment to Health and Wellness Employee and Family Assistance Program Paid time-off including sick leave, wellness days and family related leave days Flexible work arrangements for eligible positions Generous vacation entitlements, increasing with years of service Parental, maternity, and adoptive leave options Professional Growth & Development We want our employees to thrive and grow, and are committing to investing in their development.

We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values The Manitoba government is committed to a work environment and culture that values and recognizes every employee.

When we look at Manitobas Public Service, we see a reflection of Manitobas diversity.

We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitobas Future By working for Manitobas Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba.

You can leave a lasting mark that will impact both current and future generations.

📌 Manager, Client Services Unit (Winnipeg)
🏢 Manitoba Government
📍 Winnipeg