Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.

From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.

From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Ajobat Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Concierge The concierge provides superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following: Provide excellent customer service to all clients by acting as their ambassador.

Assist clients with their online shopping experience by processing, in-store pick-up, and online returns.

Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cyber security measures.

Provide support to the sales floor by being POS super users.

Educate clients on our valet program and validation.

Maintain expert knowledge of the store and where the product is located.

Resolve standard customer service issues within policy to deliver an outstanding experience.

Respond to internal and external client inquiries and/or complaints within 24 hours.

Process gift cards for all internal and external clients.

Support client services department as required.

Maintain expert knowledge of ''The Best'' of the local community and city.

Assist with and participate in all store eventscreating lists,



collecting tickets and RSVPs, etc.

Respond to all event-related inquiries in a timely manner.

The ideal candidate: High school diploma Previous experience in customer service environment Good working knowledge of computer software (Word, Excel, Outlook, etc.) The measures of success: Monthly One-on-one Random audits Regular update training Recent services being offered Event walk throughs Random checks Hiring Range / chelle salariale lembauche :$18.25 - $25.25 / 18,25$ - 25,25$ (per hour / de lheure)Final compensation for this position will be determined based on the candidate''s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.

The range stated is the starting range for this position.

Offers may vary with experience, qualifications, performance, and local market conditions.

We strive to offer competitive compensation that aligns with a candidate''s contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rmunration finale pour ce poste sera dtermine sur la base des comptences uniques du candidat, de son expertise, de ses qualifications individuelles et de l''valuation de sa contribution au poste l''issue de la procdure d''entrevue.

La fourchette indique est la fourchette de dpart pour ce poste.

Les offres peuvent varier en fonction de lexprience, des qualifications, du rendement et des conditions du march local.

Nous nous efforons d''offrir une rmunration comptitive qui corresponde la contribution du candidat notre quipe, ainsi qu''un ensemble complet de garanties, d''avantages attrayants, de cotisations de retraite assorties par l''employeur, de primes d''encouragement et notre trs convoite remise d''employ.

📌 Concierge (Vancouver)
🏢 Holt Renfrew
📍 Vancouver