Nous btissons une banque axe sur les relations pour un monde moderne.

Nous recrutons des professionnels talentueux et passionns qui ont cur de faire ce quil faut pour nos clients. la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir dagir.

Les membres de notre quipe disposent de ce dont ils ont besoin pour apporter une contribution significative et tre valoriss, la fois pour ce quils sont et ce quils font.

Pour en savoir plus sur la Banque CIBC, visitez le site .

What You''ll Be Doing Youll be joining CIBCs Client Account Management Department as a Credit Counsellor,and makinga real difference for our clients.

Youll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts.

This is done using a combination of assessing client profiles, and asking relevant questions to understand why our clients have fallen behind on payments.

You''ll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies.

Kindly note, this position will begin on site at 400 Burrard Street, Vancouver for a minimum 60 day period.

In the event you are provided the opportunity to work from home, the below requirements are mandatory for our program. CIBC has embarked on an remote work program and all employees may be given the chance to work from home after an initial training and assessment period of at least 60 days.

The expectation is that you must be able to attend your primary CIBC location within two hours upon request.

Agent @ Home Program Requirements Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate .

Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is Sept 21, 2026.

Our Contact Centre is open Monday to Friday from 7:00 AM to 8:00 PM PDT and Saturday from 8:00 AM to 4:00 PM PDT.

This is a full-time permanent position and a shift-oriented role and wed like you to be flexible between these hours, which include evenings and weekends.

How You''ll Succeed Client engagement Speak with clients to understand their priorities,



advise them on solutions, and provide a forward-looking financial plan.

Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

Call Ownership Respond to incoming calls or make outbound calls.

Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.

Problem solving acts effectively by knowing how to obtain information required and uses ones network to identify and solve for a problem or need.

Performance Metrics you can thrive in an environment that rewards performance through regular key metrics reporting and coaching Multitasking Efficiency - Demonstrate ability to efficiently capture accurate information across multiple systems while engaging with clients.

Maintain effective communication and ensure seamless service delivery in fast-paced environment.

Who You Are You put our clients first.

You engage with purpose to find the right solutions.

You go the extra mile, because its the right thing to do.

You love to learn.

Youre passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

Youre driven to succeed.

You are motivated by accomplishing your goals and delivering your best to make an impact in a metrics-driven environment Youre passionate about people.

You find meaning in relationships, and surround yourself with a diverse network of partners.

You build trust through respect and authenticity.

You engage with your heart and mind.

You care about people and you understand different perspectives.

You listen and learn from the experience of others.

Values matter to you.

You bring your real self to work and you live our values - trust, teamwork, and accountability.

Ce que la Banque CIBC vous offre la BanqueCIBC, vos objectifs sont une priorit.

En fonction de vos forces et de vos ambitions en tant quemploy, nous nous efforons de crer des occasions qui vous permettront dexploiter votre potentiel.

Notre objectif est de vous offrir une carrire,



pas uniquement un chque de paie.

Nous nous efforons de vous rcompenser de faon personnalise et pertinente, notamment en vous offrant un salaire concurrentiel, une rmunration au rendement, des avantages bancaires, ladhsion un programme davantages sociaux*, un rgime de retraite prestations dtermines* et un rgime dachat dactions par les employs, des vacances, du soutien pour votre bien-tre et Crateur de moments, notre programme social de reconnaissance bas sur des points.

Grce nos espaces et nos outils technologiques, il devient facile de runir les grands esprits pour crer des solutions novatrices qui amliorent les choses pour nos clients.

Nous favorisons une culture qui encourage lexpression de vos ambitions au moyen dinitiatives comme la journe Raison dtre, une journe de cong pay dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement. *Sous rserve des modalits du rgime et du programme Ce que vous devez savoir La BanqueCIBC sest engage crer un milieu de travail intgrateur o tous les membres de lquipe et les clients se sentent leur place.

Nous recherchons des candidats dots dun large ventail de comptences et offrons une exprience accessible aux candidats.

Si vous avez besoin dune solution dadaptation, crivez .

La Banque CIBC sengage faire preuve de clart dans le cadre de son processus dembauche.

Tous les affichages visent pouvoir des postes pour lesquels nous recrutons activement, moins davis contraire.

Vous devez tre lgalement admissible travailler au Canada dans les lieux prciss ci-dessus et, sil y a lieu, dtenir un permis de travail ou dtudes valide.

Nous pourrions vous demander de remplir une valuation fonde sur les attributs et dautres tests de comptences (comme la simulation, la programmation, la matrise du franais) Nous utilisons des outils dintelligence artificielle pendant le processus de recrutement.

Notre objectif pour le processus de demande est den apprendre davantage sur vous et sur tout ce que vous avez offrir, et de vous donner loccasion den apprendre davantage sur nous.

Lieu de travail Vancouver-400 Burrard 5th Type demploi Permanent Heures de travail hebdomadaires 37.5 Comptences Formation des clients, Gestion des collections, Litiges relatifs au recouvrement de crances, Ngociation, Oprations d''affaires, Pense analytique, Service la clientle, Services de recouvrement

📌 Contact Centre Representative (Credit Counsellor, Client Account Management) (Vancouver)
🏢 CIBC
📍 Vancouver