Lead customer service excellence at ENWIN Utilities Ltd. as the Director of Customer Care in a hybrid role.

Oversee Customer

Care operations, billing, and corporate communications while ensuring top-tier service delivery. Based in Windsor, ON, this senior leadership position reports to the Chief People Officer. You'll manage diverse Customer Care functions within a regulated utility setting and drive the development of departmental goals. This includes aligning billing practices and service delivery with corporate strategies while monitoring performance and process improvements. Key Responsibilities:

- Oversee Customer Care, Billing, and Corporate Communications operations
- Develop and implement departmental policies and strategic communications
- Recruit, coach,



and monitor staff performance
- Collaborate on Corporate Key Performance Indicators
- Manage Customer Care budgets and provide justification for funding Requirements:
- University degree in Business or Communications
- Minimum 5 years of leadership experience in customer care
- Knowledge of regulated utility environments preferred
- Proven skills in effective communication and change management
- Strong aptitude with business technologies and Customer Information Systems Elevate customer service standards while leading an empowered team at ENWIN Utilities Ltd.

📌 Director of Customer Care in Windsor
🏢 ENWIN UTILITIES
📍 Windsor