Join Ayr Farmers Mutual as the Manager of Compliance & Customer Experience, where you will lead our compliance program and enhance customer feedback channels in a hybrid work model. In this pivotal role, you will direct compliance initiatives and oversee customer service excellence, reinforcing trust and satisfaction among our Policyholders. You will collaborate with leadership and departments to ensure legal and regulatory adherence while leading to continuous improvement in service delivery throughout the organization.

Key Responsibilities:

- Lead the Ombudsman process for Policyholder feedback
- Design and facilitate compliance programs aligned with regulations
- Maintain and shape compliance policies as regulations evolve




- Build relationships with regulators and report on compliance
- Oversee internal audits and quality review actions Requirements:
- Post-secondary education or equivalent experience
- Knowledge of P&C; insurance regulations and processes
- Experience managing compliance and quality programs
- Solid communication skills with policy development experience
- High ethical judgment with sensitive matters Drive meaningful changes in compliance and customer experience at Ayr Farmers Mutual by ensuring fairness and trust for all Policyholders.

📌 Manager of Compliance & Customer Experience (Ottawa)
🏢 Ontario Mutual Insurance Association
📍 Ottawa