Imprivata is seeking a skilled Technical Support Engineer II for a remote position in Canada, dedicated to delivering exceptional technical assistance for our creative products. Diagnose complex issues in virtualized environments and provide solutions for our customers. In this role, you'll support customers and partners by diagnosing technical software problems and ensuring system reliability.

You will engage proactively to escalate and prioritize issues based on business impact. Strong communication and time management skills are essential for success. Key Responsibilities:

- Troubleshoot and debug customer scenarios effectively
- Report product flaws to engineering when necessary
- Produce knowledge articles from resolved cases
- Utilize Salesforce for case tracking and management
- Monitor individual and team performance metrics Requirements:
- Minimum 5+ years in customer service or technical support
- Relevant technical degree or experience
- English proficiency; additional languages preferred
- Understanding of virtualization technologies
- Familiarity with Cisco or CompTIA certifications is desirable Leverage your technical acumen at Imprivata, making a significant impact on customer support.

📌 Technical Support Engineer at Imprivata (Canada)
🏢 Imprivata
📍 Canada