We are looking for the next Manager of Tissue Services, leading North America’s Service operations. This position will manage Tissue Services in North America according to the overall Tissue Business Line (TM SER) strategy. Tissue services include Mill Site Services, Roll Services, Spare parts and Capital aftermarket.

Key Responsibilities - Manages and develops tissue services for customers in North America.

- Formulates a business plan for Tissue Services in North America and executes the main elements of the plan as approved by the Tissue Business Line Management.
- Responsible for the Sales and Gross Profit of Tissue Services in North America.
- Responsible for sales and execution of TM SER service products delivered directly to the mills.
- Responsible for the coordination and execution of all Yankee Services.
- Provides sales support and overseas mill maintenance audits and studies and Tissue Service Agreements in the Region.
- Provides sales support and execution for selected installation projects for TM SER delivered equipment and components in the region.
- Identifies development opportunities and plans for TM SER to further consolidate and grow Tissue Services in North America.
- Co‑ordinates customer and business aspects of Tissue Services performed by other Valmet shared resources in North America.
- Manages field erection supervision resources for TM SER projects in the Region.
- Participates in setting annual targets for the Regional Sales Managers and bi‑weekly sales meetings.




- Provides resources and planning for technical sales support for Tissue services in the region.
- Provides direction and management oversight to the Service Sales team leader.
- Assists the TM SER sales organization in North America to close orders for TM SER services and capital projects as may be requested.
- Acts as the North American region representative on the Global Tissue Services management team.
- Responsibility for sharing and transferring product knowledge of Tissue Services activities to the Region.
- Serves as a member of the TM SER North America Management Team.
- Actively promotes Valmet products and services at customer locations.
- Travels domestically and internationally up to 50%, often with little advance notice.

Preferred Qualifications - B.S. degree in a related engineering or scientific discipline from an accredited institution, or equivalent technical work experience in the tissue industry.

- Eight years experience in a related technical field, including sales experience involving direct customer contact, experience in the tissue industry, and exposure to foreign markets, customers, and business practices.
- Valid driver's license.
- Ability to travel with little or no prior notification.

Benefits - Generous wage and advantages package, including a 401(k) with company match and company‑funded pension.

- Opportunity to work on projects, leveraging modern technology, and contributing to personal and professional growth.
- Remote and in‑office work options.
- Up‑to‑date work tools and learning opportunities.

📌 Tissue Machine Service Manager (Toronto)
🏢 Valmet
📍 Toronto