Job Description Were looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that todays luxury is personal, expressive, and effortlessly curated.

In this role, you will manage multi-property stays across Canadas Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.

You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guests lifestyle to life across every touchpoint.

What

Youll

Be Doing: Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following: Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.

Maintain a high-touch service approach, anticipating needs and exceeding expectations at every interaction.

Build long-term relationships with repeat guests and travel partners Book and enter room reservation requests using the Property Management System Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed.

Other duties as assigned Qualifications Your experience and skills include: Previous experience in luxury hospitality, reservations, or concierge services Proven experience handling high-net-worth or VIP clientele Strong understanding of luxury hotel brands, destinations,



and global travel trends Discretion and professionalism when handling sensitive guest information Exceptional verbal and written communication skills Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.

Visa Requirements: Must be legally eligible to work in Canada.

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information Job Perks & Benefits: Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

In addition, Starting rate of Pay: $ 26.21per hour Subsidized staff accommodationassistanceprovided One complimentary meal per shift in our staff cafeteria Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff,



Lake Louise & Whistler(subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resorts Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge

Golf Course Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events Prospect to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor About the Application Process: At Fairmont, we want to bring out your highest potential.

Shortly after applying, you will receive an email from our partner

Assess

Firstprompting you to create a profile and complete a questionnaire.

This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you''re just launching your career or looking for a new adventure, we invite you to visit learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Want to learn more about this opportunity? View the complete job description by clicking this link: Multi-Property VIP & Luxury Reservations Specialist #CMWRLeadership

📌 Multi-Property VIP & Luxury Reservations Specialist (Jasper)
🏢 FAIRMONT
📍 Jasper