Location: Edmonton Type: Contract (Until Sept 30, 2026, with possible extension) Hours: Monday
Friday, 7.25 hours/day Pay Rate: CAD 25-35/hr on T4Role Overview
We are seeking an Enterprise Technology Specialist to support and maintain enterprise systems, ensuring secure, reliable, and efficient access to technology across the organization.
This role focuses on technical support, endpoint management, Microsoft 365 administration, and continuous improvement of IT services.
Key Responsibilities
Technology Support & Operations Provide enduser technical support (onsite & remote) Configure and deploy devices, workstations, and enterprise hardware Maintain meeting rooms, printers, and IT equipment Support users with training and guidance Coordinate with external vendors Endpoint Management & Security Manage endpoint devices (Intune or equivalent) Monitor and enforce security policies andpliance Troubleshoot deployment and configuration issues Test system changes before rollout and maintain documentation Microsoft 365 Administration Administer M365 services (Exchange, Teams, Share
Point, Entra ID)
Manage user access and permissions Provide executive-level support where required Support web CMS and related platforms Technical Advisory Evaluate current tools and technologies Rmend solutions aligned with security and operational needs Identify system risks and act as technical lead for assigned areas Collaboration & Continuous Improvement Work with crossfunctional teams to improve IT services Contribute to process improvements and knowledge sharing Key Deliverables Reliable and secure IT operations Timely resolution of service requests Accurate documentation and configurations Strong data security andpliance Positive enduser experience Required Experience 35 years of experience in enterprise IT support environments Handson experience with: Microsoft 365 administration (Exchange, Teams, Share
Point, Entra ID)Endpoint/device management (Intune or similar)Identity and access management Experience in technical support/customer-facing IT roles Nice to Have Experience with security policies,pliance, or regulated environments Experience in privacy/securityfocused organizations Certifications (Preferred) Microsoft 365 Certifications Microsoft Endpoint Administrator (MD102) Microsoft Security Certifications (SC900, SC300, SC200)
📌 Desktop Support Specialist (Edmonton)
🏢 Hays
📍 Edmonton
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