Service Centre Representatives [Remote]
Job Order ID: 8828
Employment Type: Yearly Salary
Web Publication Date: 7/28/2026 12:00:00 AM
Number of Positions: 5
Job Location: Canada-Wide
Brief Description:

Join a Service Center team and help deliver exceptional customer service to members. This remote role is ideal for customer-focused professionals who enjoy solving problems, supporting customers, and working in a team-oriented environment.

Job Function:

What You'll Do

- Respond to customer inquiries by phone, email, and chat
- Resolve insurance-related questions and explain products clearly
- Process payments, policy updates, and other administrative tasks
- Troubleshoot login and online portal/app issues
- Promote self-service tools and support customer retention
- Document customer interactions and meet service quality goals
- Collaborate with teammates to improve processes and customer experience

Job Requirement:





- 3-5 years of customer service experience (contact center or financial services preferred)
- Strong communication, problem-solving, and multitasking skills
- Comfortable using CRM systems and multiple applications
- Experience with payment processing or technical support is an asset
- English required; Spanish bilingual is an asset
- Post-secondary education is an asset

What We Offer

- Remote work from anywhere in Canada
- Full-time, Monday-Friday rotating shifts (9:00 a.m.-6:30 p.m. EST)
- Market-competitive salary ($42,000-$57,000)
- Comprehensive benefits, pension with company match, bonus, and paid vacation
- Company-provided equipment
- Supportive, inclusive team with opportunities for growth

Availability: Must be able to work rotating weekday shifts, occasional overtime, and some Canadian statutory holidays.

📌 Service Centre Representatives [Remote] (Canada)
🏢 EMETemployment
📍 Canada