Job Description Role: Observability Engineer (Dynatrace, Splunk, Solar

Winds, Service

Now) Duration: 12 Months Role Description Responsible for administration, support, optimization, and continuous improvement of enterprise monitoring and observability platforms including Solar

Winds Orion, Splunk, and Dynatrace.

Focus on monitoring infrastructure, applications, cloud environments, and enterprise services.

Integrate monitoring solutions with Service

Now for incident and event management.

Required Experience 8+ years of experience in Infrastructure Operations, Monitoring Services, Enterprise Monitoring, or Observability platforms. 5+ years of hands-on experience administering enterprise monitoring tools.

Robust troubleshooting, analytical, and stakeholder management skills.

Experience supporting production infrastructure, cloud services, applications, networks, storage, and enterprise platforms.

Hands-on experience with automation using Power

Shell, Python, REST APIs, and operational workflows.

Essential Skills Solar

Winds Orion Network Performance Monitor (NPM) Server & Application Monitor (SAM) Alerting Custom Polling Dashboards Reporting Infrastructure Monitoring Network Monitoring Splunk SPL Queries Data Onboarding Dashboards Reports Alerts Log Analytics Event Correlation Dynatrace One

Agent Smartscape Distributed Tracing Synthetic Monitoring Real User Monitoring (RUM) Service Flow Analysis Service

Now Service

Now Incident Management Event Management ITOM Automated incident generation Operational response workflows Key Responsibilities Monitoring Platform Administration Administer, support, and optimize Solar

Winds Orion,



Splunk, and Dynatrace platforms.

Ensure platform availability, scalability, performance, and operational health.

Perform upgrades, maintenance, configuration reviews, and platform optimization activities.

Monitoring & Observability Engineering Design and maintain monitoring solutions for: Infrastructure Network Cloud Storage Backup Applications Enterprise Services Implement proactive monitoring and observability capabilities across enterprise environments.

Enhance monitoring coverage and improve operational visibility.

Alerting, Dashboards & Event Correlation Build dashboards, alerts, reports, service health views, and event correlation rules.

Drive alert quality improvements and reduce alert noise across monitoring platforms.

Establish monitoring standards and operational dashboards for business and technical stakeholders.

Service

Now Integration Integrate monitoring platforms with Service

Now Incident Management and Event Management workflows.

Improve operational visibility through integrated monitoring and ITSM processes.

Incident Management & RCA Support Support Major Incident investigations and monitoring-related root cause analysis activities.

Identify monitoring gaps and implement remediation plans.

Contribute to service reliability and operational resilience initiatives.

Automation & Continuous Improvement Develop automation solutions using scripting and APIs to improve operational efficiency.

Drive AIOps, observability, and event management maturity initiatives.

Continuously evaluate monitoring effectiveness and recommend improvements.

Requirements Sailpoint

📌 Observability Engineer (Dynatrace, Splunk, SolarWinds, ServiceNow) (Calgary)
🏢 Astra North Infoteck
📍 Calgary