Our client has an immediate requirement for Intermediate Service Desk Analysts to provide Level 1 white-glove floor support for an M domain migration in a Windows environment for an Oil & Gas client.

Short -Term 4-6 week assignment, start August 5th to mid-September Full-Time, on-site Calgary Downtown Must be Available for the weekend August 21 - 24 Overview: Intermediate analysts provide front-line, in-person white-glove support across the floors during the cutover setting up new email profiles, re-enrolling authenticators, re-setting up phones, and helping users log back into applications and logging every interaction.

This role requires being on-site in downtown Calgary and participating in the cutover on-call rotation as scheduled.

Must Haves: 2+ years in an IT service desk role.

Experience supporting end users in a Windows environment with hardware (PCs/monitors/laptops) upgrades and troubleshooting .

Eagerness to dig into the unknown, take initiative, and roll up sleeves in a fast-moving cutover environment.

Comfortable creating and updating tickets in a ticketing system, ideally Service

Now .

Nice To Haves Oil & Gas industry experience.





Experience with Windows OS builds using SCCM automated build processes.

Experience with M migrations (mailbox, MFA, phone setup).

Experience with business process reviews and procedural documentation.

Bachelors degree or related community college diploma in IT, Computer Science, or Business Administration.

Responsibilities: Provide in-person Level 1 & 2 white-glove support on assigned floors during the cutover.

Set up recent email profiles, re-enroll authenticators, re-set up phones, and resolve application re-login issues.

Respond quickly to incoming requests; systematically interpret problems and resolve using existing documentation.

Record, track, and document tickets from outset to conclusion; escalate complex items to senior analysts.

Assist with onboarding/offboarding-related account tasks and maintain accurate equipment inventory as needed.

Participate in the after-hours on-call rotation as scheduled by the Lead.

Feed new issues and fixes back to the Lead for knowledge-article creation.

📌 Intermediate Service Desk Analysts to provide Level 1 & 2 white-glove floor support for andomain migration in a Windows environment for an Oil & Gas client. (Calgary)
🏢 S.i. Systems
📍 Calgary