IT Systems Administrator Platform Services
London Drugs Limited · Richmond, British Columbia, CAIT Systems Administrator Platform ServicesLondon Drugs LimitedRichmond, British Columbia, CA Posted July 24, 2026 Via IndeedFull Job Description
Not just a job…a communitya partnershipa teamYou’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team!Our IT Department currently has an opportunity for:IT Systems Administrator, Platform ServicesAs one of Canada's most successful retail organizations, we're looking for a customer-focused and technically skilled IT Systems Administrator to join our Platform Services team.In this role, you'll support and enhance the Microsoft technologies and enterprise systems that power our retail stores, corporate offices, distribution centres, and business operations. You'll work with a contemporary technology stack that includes Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, Teams, SharePoint Online, Exchange Online, and endpoint management solutions.This is an excellent opportunity for an IT professional looking to expand your expertise in cloud technologies, enterprise infrastructure, identity management, security, and automation while contributing to technology modernization initiatives across the organization.Work Arrangement: Full Time in office to start during onboarding. Then Hybrid (60% onsite, 40% remote)What You'll Do
Support, administer, and optimize Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, and related enterprise technologies.Manage identity and access management, endpoint management, and collaboration platforms used across stores, offices, and distribution centres.Troubleshoot and resolve technical issues across enterprise systems, infrastructure, applications, devices, and cloud services.Monitor and maintain the performance, reliability, and security of business-critical technology platforms.Collaborate with Infrastructure, Security, Service Desk, Desktop Support, vendors, and business stakeholders to deliver effective technology solutions.Participate in projects involving cloud adoption, technology upgrades, automation, platform enhancements,



and service improvements.Develop and maintain technical documentation, procedures, and knowledge resources.Identify opportunities to improve system performance, operational efficiency, security, and end-user experience.Participate in scheduled maintenance activities and an on-call support rotation as required.What You'll Bring
2–5 years of experience supporting enterprise IT environments within a medium-to-large organization.Hands‑on experience administering Microsoft technologies, including:
Microsoft 365Active DirectoryMicrosoft Entra IDWindows ServerEndpoint Management platforms such as Microsoft Intune
Strong troubleshooting, analytical, and problem‑solving skills.Experience working within IT Service Management (ITSM) processes, including incident, request, change, and problem management.Strong communication and technical documentation skills.Ability to work independently while contributing to a collaborative team environment.A customer-focused mindset with a commitment to service excellence and continuous improvement.Technical Experience
Microsoft 365, Teams, SharePoint Online, OneDrive, and Exchange OnlineActive Directory, Microsoft Entra ID, Group Policy, Multi‑Factor Authentication (MFA), Conditional Access, and Identity & Access Management (IAM)Microsoft Intune or other endpoint management solutionsWindows Server administration and supportPowerShell scripting and automation toolsFile services, print services, IIS, and Windows infrastructure technologiesSQL Server or database platform supportEnterprise application support, monitoring tools, and vendor coordinationDNS, DHCP, certificates, backup and recovery, virtualization, and business continuity conceptsITSM, ticketing, workflow, and technical documentation platformsPreferred Qualifications
Enterprise printing environments, Universal Print, cloud print management, or print modernization initiativesWindows Autopilot, endpoint compliance,



security baselines, or application packagingMicrosoft Purview, Microsoft Defender, Microsoft Graph, or PowerShell automationMicrosoft Dynamics 365 or other enterprise business applicationsVMware, Veeam, backup technologies, virtualization platforms, or related infrastructure servicesServiceNow, Jira, or similar IT service management platformsExperience working within retail, healthcare, pharmacy, distribution, or other multi‑site environmentsMicrosoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent practical experienceBenefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your familyEmployee Discount ProgramEmployee Recognition ProgramCompany matched RRSPsOngoing In‑House Training & Education CoursesEmployee Family Assistance Program (Confidential counseling)Community InvolvementLondon Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.We will provide accommodations during the recruitment process upon request.The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.To protect yourself, do not respond to unsolicited job offers from individuals or e‑mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.Flexible work from home options available.
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