Position Overview

The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with

internal teams to ensure a high-quality client experience.

This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.

Job Responsibilities

- Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner

- Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions

- Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system

- Escalate complex issues to internal teams and third-party vendors when required

- Provide regular updates and communicate effectively with customers regarding issue status and next steps

- Generate reports related to uptime, support trends, and customer activity

- Collaborate cross-functionally with operations, technical, and customer success teams

- Support customer onboarding and assist with platform adoption initiatives

- Deliver a high level of customer service while managing challenging situations professionally





- Participate in after-hours or on-call support coverage as needed

Job Qualifications

- Minimum 1+ year of experience in technical support, help desk, or end-user support

- Hands-on experience supporting:

- Microsoft Windows environments

- PC hardware and peripherals

- LAN/Wi-Fi networks

- Mobile devices

- Microsoft Office applications

- Remote users

- Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts

- Strong troubleshooting and critical thinking abilities

- Excellent verbal and written communication skills

- Highly organized with solid attention to detail

- Ability to adapt quickly and work independently in a fast-paced setting

- Post secondary education in Computer Science, Engineering, IT, or a related field is considered an asset

- Fluency in both English and French (spoken and written) is required

What’s Offered

- Competitive compensation package

- Health and dental benefits

- Flexible work setting

- Training and professional development opportunities

- Collaborative and supportive team culture

- Company events and team activities

- Long-term growth potential within a scaling organization

📌 Bilingual Technical Customer Support (Canada)
🏢 Power Staffing Solutions
📍 Canada