Overview:

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities:

Essential Job Functions

- Greet customers promptly and courteously by name (if known)
- Answer telephones promptly and courteously identifying yourself and the company
- Provide professional and knowledgeable assistance to customers
- Provide accurate and timely execution of customer’s orders, requests and other services
- Enhance customer orders by asking if other products are needed that were not specifically requested
- Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
- Load and unload company, customer and outside carrier vehicles using proper equipment
- Break down and put away stock
- Regular and punctual attendance
- Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

- Follow-through/follow-up on promises and commitments made to customers
- Make deliveries as needed
- Assist in maintaining a clean and protected work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
- Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets




- Perform related jobs as required

Qualifications:

Physical Demands

- Requires moving, lifting, and carrying up to 75 pounds
- Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
- Requires exposure to chemicals and solvents
- Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

- Ability to cross-reference and recommend substitute products
- Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

- Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
- Fork lift

Education/Knowledge

- Basic knowledge of heating, air conditioning and refrigeration
- Learn and understand United’s product offering as well as rest of industry
- Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

- Overtime required during off-season and mandatory during season and inventory
- Saturdays as required by location and season.
- Heated store area
- Unheated warehouse area
- Concrete floors

📌 Counterperson (Canada)
🏢 UNITED REFRIGERATION
📍 Canada