If you are interested, send your resume to [email protected]
Please indicate which position you are looking to apply for and availability.

Bowmanville Marina-Front Desk / Reception| Full-time & Part-Time

The Guest Services agent completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

Duties & Responsibilities

- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
- Perform all duties on the position certification checklist.
- Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.
- Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back.
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
- Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
- Ensure all credit cards and cash funds are balanced throughout each shift.
- Complete guest and information privacy training.
- Offer and properly handle requests for wake-up calls and “do not disturb” requests.
- Effectively operate the hotel computer system or property management system upon certification.
- Develop a thorough knowledge of hotel staff,



hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
- Monitor room availability, selling strategies, discounts and frequent guest program benefits.
- Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.
- Inform management of any guest or system-related issues.
- Read and initial log daily.
- Maintain proper key control.
- Forward Lost and Found inquiries to Loss Prevention.
- Follow brand check-in/check-out procedures for all guests.
- Assist with Sales and Marketing efforts as directed by management staff.
- Possess working knowledge of reservation procedures. Know cancellation and walk procedures.
- Ensure security and confidentiality of all guest and hotel information and material.
- Attend work on time as scheduled and adhere to attendance policy.
- Participate in daily pre shift.
- Utilize property Service Recovery.
- Report unsafe conditions and suspicious activity to GM (Alan).
- Practice safety standards at all times and keep the property secure for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
- Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.
- Promote teamwork and associate morale.
- Follow proper key control procedures.
- Never give a key to a guest room out without verifying the requestor’s identity.
- Never give connecting rooms without the express permission of both guests.
- Never announce a guest’s room number.
- Perform other duties as assigned.

📌 Bowmanville Marina-Front Desk / Reception| Full-time & Part-Time (Canada)
🏢 Bowmanville Marina
📍 Canada