Medical Administrator/Trichologist Assistant

Job description

FREEDOMclinic Toronto is offering an exciting chance at the forefront of healthcare and customer service for a dedicated and proactive Administrator with superior customer service skills. The Medical Administrator will be responsible for the customer experience of our high-end Hair Replacement, Scalp Disorders and Medical Aesthetics practice by attending clients both in person and over the phone. The recent hire will join our Office Administrator and will support the daily operations of our medical centre. Efficiency and 5 star service are key characteristics of the successful applicant.
Job responsibilities: - Customer Experience Greet every visitor of the clinic with professional attire and appearance Maintain a friendly, helpful and solution-focused communication at all times Support the coordination of patient care and concierge services Provide feedback to the Team during the morning CREDO to consistently improve the customer experience and communication of the clinic Manage the daily schedule and coordinate the flow of patients within the clinic Check-in patients and validate program as needed Direct to the designated seating area Manage phone lines and support Member relations Provide detailed information on the different services offered at the clinic - Daily Operations Coordinate the scheduling of appointments for clinical and other medical services and capture them in the appropriate calendar Coordinate the signup process of new Members by providing all forms needed and making sure they are returned complete Coordinate Comprehensive Health Assessment bookings Coordinate the signup process of new Members by providing all forms needed and making sure they are returned complete Call leads obtained through our marketing efforts daily Coordinate appointment reminders and payment deadlines Liaise with consultants for bookings, follow-ups and invoicing Management of billing procedure

- Track member use of complementary services and invoice accordingly Process payments on MD ware-

Medical Support

- Preparation and maintenance of patient charts, including the orderly filing of all results and correspondences received Review of telephone, facsimile, surface mail and email messages including charting and Trichologist notification Forwards information to other physicians respecting patient confidentiality and privacy including retrieval of release of information documents as necessary Management of program billings Preparation and reconciliation of billing information Send membership renewal invoices and manage the fee collection process Invoice and collect room rental fees and consultants room usage Coordinate weekly review of receivables Track staff work hours and submit to the accountant Participates in other miscellaneous administrative duties as assigned Track staff work hours and submit to the accountant Manage employee expense submissions Make sure all events are documented
- Guide Members through the membership protocol Check clinical rooms for correct stock levels of medical supplies and coordinate restock Check all rooms for cleanliness and assure a pleasant environment is maintained at all times Coordinate for specialist external consultation Job Requirements: Minimum of one (1)



years of related experience preferably working within a clinic/health environment Candidates with a strong service industry background may also be considered Proficiency in medical terminology Proficient in Microsoft Word, Excel Demonstrated work ethic; positive, client-focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service Superior written/oral communication skills; excellent interpersonal and relationship-building skills; ability to effectively convey factual information and detailed explanations Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high-quality work Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries Demonstrated satisfactory work performance and attendance history Ability to deal with difficult and unhappy clients in a graceful and constructive manner.

As a medical clinic, we pride ourselves on creating a safe environment for both our team and our clients. We installed plexiglass barriers, sanitizing stations and we provide all required PPEs to our staff. Job Type: Full-time starting wages: $25.00-$30.00 per hour

Job Types: Permanent, Full-time

Pay: $25.00-$30.00 per hour

Benefits:

- Extended health care

Application question(s):

- Are you certified in Medical Administration? Are you a Canadian citizen?

📌 Medical Administrator/Trichologist Assistant (Canada)
🏢 Freedom Clinic Toronto
📍 Canada