Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities

- Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
- Perform scheduled processes such as inventory, quarantine reports/inquiries.
- Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
- Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
- Serve as a point of contact for specific clients.




- Work closely with the Dispatch team to ensure accurate execution of loads.
- Arrange carriers for Clients' collect order.
- Schedule inbound/outbound appointments with carriers, clients and warehouse.

Requirements

- Minimum 3 years working experience in a similar role. Salary subject to previous experience.
- Working knowledge of warehousing / 3PL and transportation industries is an asset.
- Proficiency in English. Chinese is considered an asset.
- Knowledge of Office 365 suite and ERP/WMS Software.

Job Type: Full time

Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Customer Service Representative (CSR) (Canada)
🏢 Imperial Cold Storage & Distribution Centre
📍 Canada