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Apply By: Wednesday, August 5, 2026 11:59 pm EDT

Senior Business Analyst Project Leader

Job ID:

246931

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

Health Services I⁢ Cluster / Emergency Health I⁢ Solutions and Technology Management

City:

Kingston, Toronto

Position(s) language:

English

Job term:

1 Temporary

Job code:

17160 - Systems Officer 5

Salary:

$1,628.82 - $2,104.14 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help deliver technology that supports life-saving emergency health services across Ontario.

Are you a collaborative problem-solver who thrives on leading complex business and technology initiatives? Join a team that supports the infrastructure behind Ontario's 911 call-taking and ambulance dispatch systems—work that genuinely matters. We are modernizing and maintaining a large, complex technology environment and are looking for someone who is passionate about delivering enterprise-scale solutions. This is an exciting opportunity to lead high-impact projects, work with diverse partners, and help deliver technology that makes a real difference for the people of Ontario.

About the job

As a Senior Business Analyst / Project Leader, you will:

- Lead and coordinate complex business and technology projects that support critical emergency health services systems.
- Work closely with clients, stakeholders and technical teams to identify business needs, analyze requirements and recommend effective solutions.
- Lead business analysis activities, including requirements gathering, process analysis, solution design and implementation planning.
- Help modernize and enhance a large-scale technology environment that supports Ontario's 911 call-taking and ambulance dispatch operations.
- Coordinate project teams through all phases of systems development, testing, implementation and continuous improvement.
- Provide strategic advice on business processes, technology solutions and service improvements to support operational excellence.
- Monitor project progress, manage risks and issues, and communicate project status and recommendations to senior leadership.

What you bring to the team

Business Analysis and Strategic Thinking

You have:

- experience eliciting, analyzing and documenting business, functional and technical requirements.
- the ability to assess business needs, evaluate options and recommend practical, client-focused solutions.
- knowledge of business analysis methodologies, process mapping and requirements management practices.
- strong analytical and problem-solving skills to support evidence-based decision-making.

Project Leadership and Delivery

You have:

- experience leading large,



complex projects and coordinating multidisciplinary teams.
- knowledge of project management principles, tools and methodologies.
- the ability to manage competing priorities, project schedules, resources, risks and deliverables.
- proven ability to drive projects from concept through implementation and evaluation.

Information Technology and Systems Expertise

You have:

- knowledge of systems development life cycle methodologies and systems analysis and design practices.
- experience supporting the design, development, testing and implementation of technology solutions.
- an understanding of application architecture, system integration and emerging technologies.
- the ability to assess technology options and provide informed recommendations to stakeholders.

Stakeholder Engagement and Communication

You have:

- the ability to build productive working relationships with clients, business partners, technical teams and vendors.
- strong facilitation, consultation and negotiation skills.
- excellent written and verbal communication skills, including the ability to explain complex information to diverse audiences.
- experience presenting recommendations, project updates and solutions to senior leaders and stakeholders.

Leadership and Collaboration

You have:

- experience providing leadership, guidance and direction to project team members.
- the ability to foster collaboration, build consensus and support positive team outcomes.
- robust conflict resolution and relationship management skills.
- commitment to inclusive, respectful and client-focused service delivery.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.



We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

Additional information:

Apply by:

Wednesday, August 5, 2026 11:59 pm EDT

Position details:

- 1 English Temporary, duration up to 12 months, 49 Place d'Armes, Kingston, East Region or 5700 Yonge St, Toronto, Toronto Region or 222 Jarvis St, Toronto, Toronto Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Information Technology

Posted on:

Tuesday, July 21, 2026

How to apply:

- You must apply online.

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

- Read the job description to make sure you understand this job.

- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Senior Business Analyst Project Leader (Toronto)
🏢 Ministry of Public and Business Service Delivery and Procurement
📍 Toronto