Part-Time, Casual | Weekends | Windsor-Essex

We are hiring dependable, confident Guest Experience Event Staff to support public events across Windsor-Essex.

This role is suited to someone who enjoys working with people, communicates clearly, stays calm under pressure, and can manage an assigned area without constant supervision.

Compensation: $20/hour

Typical shift length: 8 hours

Typical frequency: 1-3 shifts per month

Location: Windsor and Essex County

Responsibilities

- Greet attendees and vendors
- Scan tickets and assist with digital ticket issues
- Process approved in office sales or registration changes
- Answer common event questions
- Explain event policies
- Direct attendees throughout the venue
- Manage entrances, lines, and crowd flow
- Run activities, contests, games, or information areas
- Assist vendors with routine questions
- Handle minor complaints professionally
- Escalate serious issues appropriately
- Keep assigned areas organized and properly staffed
- Assist with light setup, cleanup, and teardown

You will be expected to review the event brief, understand basic policies, and remain useful throughout the shift.

Ideal Candidate

You are:

- Reliable and punctual
- Friendly and approachable
- Confident speaking with strangers
- Calm with upset or impatient customers
- Comfortable taking initiative
- Organized and attentive
- Able to follow policies and make reasonable decisions




- Comfortable using mobile technology
- Able to work independently after receiving instructions
- Interested in recurring work and becoming part of the event team

Experience in customer service, retail, hospitality, recreation, tourism, sales, festivals, venues, or front-desk work is an asset.

Important Conditions

This role may involve:

- Early mornings
- Weekend work
- Long shifts
- Extended standing and walking
- Loud or crowded environments
- Repetitive questions
- Difficult customers
- Limited downtime during busy periods
- Outdoor work
- Light physical work
- Cleanup duties
- Using your personal phone and mobile data

This role is not a good fit for someone who needs constant direction, avoids customer interaction, has unreliable weekend availability, or expects to spend the shift watching the event.

Requirements

- Reliable weekend availability
- Reliable transportation
- Smartphone with mobile data
- Ability to use Slack or similar communication tools
- Ability to stand and walk for extended periods
- Ability to attend required briefings
- Legal eligibility to work in Canada

First Aid and Smart Serve are assets.

How to Apply

Please include:

- A brief example of a time you handled an upset customer
- A brief example of a problem you solved without being asked
- Your typical weekend availability

Pay: From $20.00 per hour

Work Location: In person

📌 Guest Experience Event Staff (Windsor)
🏢 WindsorEvents.ca
📍 Windsor