MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 110 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop. Apply today to let us know you'd like to join our Shop team in Toronto, Ontario!
As an Eyewear Stylist/Sales Associate you will assist customers in selection of the perfect frame and lens while giving them a shopping experience to remember! MOSCOT is a fast paced, growing global brand which offers a plethora of opportunity to its team members.
Customer Service
- Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
- Transparent and articulate communication skills with empathy towards customers
- Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
- Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products and service plans and/or promotions
- Collaborate with customers and assist in various questions to ensure authenticity of the brand
- Create a memorable MOSCOT Shop experience
- Collaborate with MOSCOT family members to keep shop tidy and facilitate in the assembling of branded collateral
Communication
- Answer and direct phone calls as needed
- Respond and collaborate with lab and shop teams on all rush/VIP orders
Inventory Control
- Assist with cycle counts, receipts, and returns of frame and stock lens inventory.
- Process inter-shop transfers in the POS system.
- Assist with reconciliation and stock replenishment orders
- Confirm that tickets match the physical frame
Facility Maintenance
- Assist in the ordering and organization of supplies
- Assist with the daily cleaning of Shop.
Requirements
- Previous optical sales experience a plus!
- 2-4 years of retail experience
- Weekend and Holiday availability required