Job Title: Fleet Debugging & Incident Management Engineer
Experience: 5+ Years

Job Summary

We are seeking a proactive engineer to support large-scale fleet operations, incident management, and platform debugging activities. The role requires ownership of production issues, cross-functional coordination, root cause investigations, and executive-level reporting to ensure fleet health and operational readiness.

Key Responsibilities

- Own ICM triage, incident tracking, escalation, and closure.

- Perform fleet debugging across hardware, firmware, BMC, BIOS, and platform software layers.

- Analyze logs, telemetry, crash dumps, and diagnostics to identify failure patterns and root causes.

- Coordinate with platform, validation, firmware, release, and deployment teams to drive issue resolution.

- Lead operational reviews and provide status, risk, and incident trend reporting to stakeholders.

- Work closely with offshore engineering teams, providing technical guidance and execution oversight.

- Support release readiness assessments and fleet health monitoring activities.





- Identify opportunities for automation and operational process improvements.

Required Skills

- Strong communication, stakeholder management, and problem-solving skills.

- Solid experience in hardware and firmware debugging.

- Hands-on knowledge of server platforms, BMC, BIOS, Linux, and low-level system architecture.

- Experience with incident management, production support, or fleet operations.

- Ability to analyze logs, telemetry, and system diagnostics to troubleshoot complex issues.

- Proficiency in Python, Shell, or PowerShell scripting.

Preferred Skills

- Experience with DPU, GPU, accelerator, or cloud-scale server platforms.

- Exposure to Azure infrastructure, data center operations, or reliability engineering.

- Familiarity with ICM, monitoring systems.

- Experience leading investigations across geographically distributed teams.

Key Focus Areas: Fleet Debugging, ICM Management, Root Cause Analysis, Platform Reliability, Operational Reporting, Cross-Team Coordination, and Incident Resolution.

#INDCAN

📌 Fleet Debugging & Incident Management Engineer (Canada)
🏢 W3Global Canada
📍 Canada