WHY DO WE NEED YOU?

Kaycan has an exciting career opportunity for a Customer Service Representative (12 month Contract) based in Saskatoon to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

- Understand customer needs and advise best solutions for a positive customer experience
- Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
- Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
- Updating, referencing, and maintaining customer accounts in our inventory/CRM system
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping




- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
- Other duties as required.

IS THIS JOB FOR YOU?

Here is what’s significant to have to apply:

- Team player with excellent customer service skills.
- 2-3 years of experience in a similar role including in-person customer service.
- Attention to detail and strong data entry skills.
- Very valuable computer skills and experience with MS Office, data entry and databases.
- Well-organized with strong leadership skills.
- Excellent verbal and written communication skills.
- Ability to multi-task and work in a quick-paced environment.

A LITTLE MORE ABOUT US

In 2022, Kaycan was acquired by Saint-Gobain, marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business.

Job Reference: CAN02037

📌 Customer Service Champion - 12 months contract (Saskatoon)
🏢 Saint-Gobain
📍 Saskatoon