FOH Manager

About the Role

We’re looking for a hands-on FOH Manager to lead the front-of-house and deliver a consistent, hospitality-driven guest experience.

This is a floor-based leadership role—you’ll be leading shifts, managing a small team, and ensuring every guest has a reliable, high-quality experience.

We are not focused on formal service. We focus on hospitality, energy, and consistency.

What You’ll Be Responsible For

Hospitality & Guest Experience

- Creating a welcoming, comfortable setting for every guest
- Leading by example on the floor
- Handling guest issues confidently and consistently
- Building a regular-driven atmosphere

Consistency

- Ensuring service, drinks, and team performance are consistent every shift
- Maintaining standards across all staff
- Keeping the experience reliable regardless of who is working

Beverage Program

- Running a simple, efficient bar program (beer, limited wine, basic cocktails)
- Ensuring drinks are consistent, fast, and properly poured
- Monitoring waste and maintaining control of the bar

Atmosphere

- Managing the overall feel of the room
- Controlling music, energy, and flow of service
- Adjusting the environment based on how busy the venue is

Team Leadership

- Leading and supporting a small FOH team
- Coaching and correcting staff in real time




- Maintaining accountability and performance standards

Labour & Shift Management

- Managing staffing levels during shifts
- Making real-time decisions on cuts and adjustments
- Keeping shifts efficient and controlled

Operations

- Maintaining cleanliness and organization standards
- Completing ordering and inventory tasks when required
- Ensuring smooth coordination with the kitchen

What We’re Looking For

- Strong floor presence and leadership ability
- Someone who values hospitality over formal service
- Ability to manage a small team with accountability
- Confident decision-maker during busy service
- Focus on consistency, not complexity
- Experience in casual dining, bars, or high-volume environments preferred

Growth Opportunity

This role has a clear pathway to greater involvement in the beverage program, including oversight and development, based on performance.

Role Details

-
Hourly position
- Shift-based role (including nights and weekends)
- Hands-on, floor-focused position

What Success Looks Like

-
Guests feel welcomed and come back regularly
- The team performs consistently across all shifts
- The room has the right energy at all times
- Drinks are simple, fast, and consistent
- Shifts run smoothly and under control

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