Classification & Regular Hours

Hours per Week: 35

Level: N

Please note, this is an 18-month temporary full-time contract opportunity covering a leave of absence.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, recent connections, and new ways to make a difference.

About Us

The Department of Paediatrics encourages and develops innovative research in a collaborative setting focusing on child health. Our undergraduate and postgraduate education programs enrich the student experience to provide the knowledge and skills needed to ensure exemplary care across multidisciplinary paediatric sub-specialties. Exceptional specialized clinical care is provided to children in South Western Ontario from faculty committed to child health.

Responsibilities

The Program Assistant acts as the central hub of the department for postgraduate subspecialty and fellowship program matters, providing administrative functions for the Program Directors in Paediatric Emergency Medicine (PEM), Paediatric Critical Care (PCCM), and General Paediatrics, as well as for the Program Leads of Paediatric divisions which support and offer clinical fellowship programs. The primary focus of the position is to administer core postgraduate academic activities in postgraduate subspecialty and fellowship training programs by effectively and efficiently, fulfilling an extensive range of support for the department. The role ensures adherence to program standards, serves as point of contact for current and future trainees and faculty members, supplies information and advice to other departments in Schulich School of Medicine and Dentistry, and collaborates with other Canada-wide Paediatric Program Administrators to observe best practices at the national level.



The role administers the Competency-Based Medical Education in for Paediatric Critical Care program, Paediatric Emergency Medicine program, as well as the clinical fellowship training program for all non-Royal College subspecialty divisions in Department of Paediatrics, which includes internationally-sponsored residents and trainees. The role is accountable for coordinating logistics for detailed schedules, teaching sessions, exams and events for trainees and fellows and the collation of evaluation metrics for trainees and teaching faculty within the programs.

Qualifications

Education:

- 3 year University Bachelor’s Degree in Adult Education or related field

Experience:

- 2 years experience providing administrative support and customer service in an academic environment working with residents, fellow, medical students and academic staff
- 2 years experience coordinating logistics of specialized programs, services, and events
- Experience with Competence Based Medical Education in a Postgraduate Education setting, including the oversight of resident evaluation and promotion data preferred
- Experience in an academic medical setting that emphasizes extensive involvement with residents, fellows, medical students, academic staff as well as curriculum development and education research preferred

Knowledge, Skills & Abilities:

- Familiarity with postgraduate training programs
- Knowledge of policies and procedures related to the Royal College of Physicians and Surgeons of Canada (RSPSC), the College of Physicians and Surgeons of Ontario (CPSO), Professional Association of Residents of Ontario (PARO), Canadian Residency Matching Services (CaRMS), and the American Board of Pediatrics (ABP) would be an asset
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative,



to work independently and follow through on work assignments
- Ability to apply active listening to hear and understand the complete message being communicated
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to multi-task and maintain an organized and effective personal work environment
- Ability to interact professionally with residents, staff, faculty, and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve department goals
- Intermediate proficiency required in Microsoft Office (Word, Excel and PowerPoint) in order to prepare emails, announcements, and to input data into spreadsheets and databases
- Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft Western Financials, Mustang Market, Elentra, one45, Qualtrics, SAS (Schulich Administrative System)
- Familiarity with IS (Intelligent System) software application used by LHSC for maintaining call schedules preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Program Assistant II (London)
🏢 Western University
📍 London