Our client is a leader in the HVAC industry and is looking to grow their amazing team!
They promote a positive work environment and are on the search to add the right person to their growing team!
What You Will Be Doing as a Customer Support Specialist:
· Provides the highest level of front-line customer support in a fast-paced environment with a solid focus on customer satisfaction.
· Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
· Handle inbound phone calls and provide knowledgeable answers to questions about products, pricing and availability.
· Outbound calling, upsell, cross sell as required to stimulate sales
· Obtains and process orders via fax, EDI and email using Oracle
· Process returns authorizations for accounts
· Process Warranty claims and handle inquiries concerning warranty issues
· Liaison between sales, shipping and procurement to ensure customer needs and satisfaction is obtained
· Passionate in building and maintaining strong customer relationships
· Other assigned duties as deemed necessary
What You Should Have, as a Customer Support Specialist:
· Strong interpersonal skills, including the ability to build rapport and connections with customers
· An aptitude for listening, solving problems and excellent sense of urgency
· Strong attention to details and interested in preventing errors
· Positive/professional attitude and desire to work in and contribute to a team environment
· Demonstrate excellence in organization and time management skills. Able to perform multiple tasks efficiently
· Proven successful history in customer facing environments
· Excellent professional verbal and written communication skills
· Knowledge in Oracle or similar ERP systems is an asset
· Experience with Microsoft Office and other business –related applications
· Bilingual (English / French) is an asset
In Return, You Will Receive:
· 2 weeks paid vacation
· $24.00/hour
The Shift You Will Be Working is:
- Monday to Friday
- Hybrid, after the training is complete.
- Hybrid work model, 3 days in office and 2 days remote.
Where You Will Be Working, as a Customer Support Specialist:
· Brampton, ON (located in west Brampton/Mississauga border)
#VSRAdmin
We are excited to see you are interested in working with Vertical Staffing Resources Inc. As one of the fastest growing staffing agencies in Canada, we have something for everyone. One of the many great things about applying with us is that you can complete one application and be considered for 100’s of different roles! Please note that once you complete an application, you are officially one of us – a Vertical employee! This means you will need to have your documents ready such as SIN, ID, Permit (if applicable) to be an active Vertical employee.