Maternity Contract

This is an in-office, full-time, contract position covering an upcoming maternity leave (September 2026 - September 2027). The position is expected to overlap with our existing team member by approximately 8 weeks.

Benefits

- Year-Round Employment - we offer full time employment all 12 months of the year
- Standard Daytime Hours – no regularly scheduled weekend or evening shifts
- Work-Life Enjoyment – we are closed on most (if not all) statutory holidays
- Holiday Break – we provide extended holiday time through the Christmas season so you can spend time with your loved ones
- Staff Events – we host various events through the year to express how much we appreciate our hard-working team
- Health and Wellness Benefit Account – adaptable spending for your health needs for eligible staff

We stand apart

- People first - equipping great people to do great work for more people
- Join a team - learn, and contribute on a team of talented IT professionals
- See your impact - observe first-hand clients benefiting from the expertise we provide
- Tools of the trade - equipping you to do your best work through the tools we provide - both hardware and software

The Opportunity

Are you looking for a collaborative workplace with great people (including staff and clients), the opportunity to cultivate long-term relationships and future growth opportunity? You’ve come to the right place. We’re looking for ambitious people who share our values and want to deliver a white-glove client experience in the real-world. If this sounds like you, and the career below sounds exciting, we would like to hear from you.

We are looking for someone with:

- A warm personality - by phone and in-person
- Outstanding communication skills - both spoken and written
- Skilled with great questions, navigate a person's needs with ease, while making them feel heard and valued
- Discretion at all times, appreciates and respects the importance of confidential and trustworthy handling professional,



personal and sensitive information
- Excellent typing skills and ability to document important information in a timely way
- Coachable, intuitive, client-focused, and results-oriented

You will stand out if you have:

- Past experience in client care including a background in verbal and written communications
- Experience in grasping ideas and concepts and turning them into actionable steps
- Bi-lingual skills in speaking and writing (FR / EN)

On the job you will:

- Answer incoming requests by phone and email
- Assess requests, take next actions as directed or connect clients with the appropriate team member for their needs (following an on-boarding and training period)
- Complete follow-up communication both internal and external
- Support on documentation preparation (estimates, quotations, proposals, and guidance documents as examples)
- Communicate with vendors as required

What motivates you?

- You obsess about client success, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy moving tasks across the finish line
- You take ownership and approach your work collaboratively, focusing on what matters
- You do what is right, work with integrity and communicate transparently

We love in-person collaboration, and this opportunity is in-person at our Huntsville (Muskoka) office. Muskoka offers a world of opportunity to live, play and work in one of the most beautiful regions in Canada!

Send your completed application to [email protected]

Job Type: in-office, full-time contract position covering a maternity leave

Salary: Competitive

Job Type: Full-time

Benefits:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Application question(s):

- Do you currently reside in the Muskoka area?
- What are a few key interpersonal skills that are essential for success in this role?

Work Location: In person

📌 Client Care Specialist (Canada)
🏢 CREATIVE ONE®
📍 Canada