WE ARE LOOKING FOR A FULL-TIME PATIENT EXPERIENCE COORDINATOR

Yazdani Family Dental – Kemptville

Position Overview

The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities.

Key Responsibilities

Patient Experience

- Greet and thank patients warmly upon arrival and departure.
- Offer refreshments and the Comfort Menu to patients.
- Provide tours and welcome gifts to all new patients.
- Prepare new patient gifts and welcome letters.
- Prepare and send thank-you letters following a patient's first visit.
- Maintain the beverage centre, community board, and patient experience displays.
- Support Patient Gift Days, Patient of the Month, and referral contest activities.
- Track patient wait times and help maintain a welcoming, clean, and organized setting.

Administrative Support

- Check patients in and assist with confirmation calls.
- Ensure new patient forms, medical histories, and releases are completed.




- Confirm insurance information during check-in.
- Maintain up-to-date patient photos in AbelDent.
- Assist with outgoing referrals and the Daily Gap.
- Help keep the waiting room and washrooms clean and tidy.
- Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required.

What We're Looking For

- A friendly, patient-focused team player
- Strong attention to detail and organization
- Professionalism, discretion, and excellent communication skills
- A positive attitude and willingness to learn
- Ability to work in a fast-paced, team-oriented environment

No dental experience required—we will train the right person!

What We Offer

- Full-time employment
- Competitive compensation
- Supportive, team-oriented work environment
- Ongoing training and development
- Opportunities for growth

Please apply with your resume and cover letter to [email protected].

Feel free to check us out!

yazdanidental.ca

https://www.youtube.com/watch?v=t87kOYAjqPM&t;=6s

📌 Greeter (Kemptville)
🏢 Yazdani Dental
📍 Kemptville