Join a Growing Team That Values Performance, Professionalism, and People

EASICollect is looking for a motivated, results-oriented Collections Agent to join our growing team. If you have previous collections experience, enjoy helping customers find solutions, and thrive in a fast-paced environment, we'd love to hear from you.

This is a full-time hybrid position, offering the flexibility of working both remotely and in-office after the successful completion of training.

What We Offer

-Competitive hourly wage
-Monthly performance-based bonus and commission opportunities
-Comprehensive benefits package
-Paid vacation
-Paid one-on-one, hands-on training
-Ongoing coaching and career development
-Supportive and cooperative team environment
-Opportunities for advancement within a growing company
-Modern technology and resources to help you succeed

Key Responsibilities

-Contact consumers by telephone and email regarding outstanding accounts
-Negotiate payment arrangements while maintaining professionalism and empathy
-Review customer accounts and determine appropriate collection strategies
-Maintain accurate account documentation and account notes
-Ensure compliance with company policies and applicable legislation
-Meet or exceed productivity and performance goals
-Deliver exceptional customer service while resolving customer concerns
-Work collaboratively with management and team members

Qualifications

-Previous collections experience is required




-Strong negotiation and communication skills
-Professional telephone manner
-Goal-oriented with the ability to meet performance targets
-Excellent organizational and time management skills
-Proficient with Microsoft Windows and Microsoft Office (Outlook, Word, Excel)
-Comfortable learning new software and collection systems
-Ability to work independently and as part of a team
-Reliable internet connection and suitable home workspace for hybrid work
-Bilingual (English/French) is considered an asset

Who You Are

We're looking for someone who is:
-Professional and dependable
-Self-motivated with a strong work ethic
-Confident speaking with customers
-Solution-focused and empathetic
-Driven to succeed while providing excellent customer service

Schedule

-Full-Time (40 hours per week)
-Monday to Friday
-Hybrid work environment following paid training

Apply Today!

If you're looking for a rewarding career with excellent earning potential through bonuses and commissions and want to join a company that invests in your success through paid one-on-one training and ongoing support, we'd love to hear from you.

Please email your resume to:
[email protected]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $36,200.99-$69,121.26 per year

Benefits:

- Casual dress
- On-site gym
- On-site parking
- Paid time off

Work Location: Hybrid remote in North York, ON M2J 4Y8

📌 Full-Time Hybrid Collections Agent (North York)
🏢 EASICollect
📍 North York