Specsavers is looking for someone to fill our position of Clinic Coordinator / Eye Care Consultant to join our team!

For this role, we accept applications from individuals both with or without optical experience, retail or administrative experience. We are looking for a kind, professional, customer focused, detail orientated, patient, organized, consistent, positive and reliable person to help keep our systems and our clinic organized as we grow and get more and more busy everyday. If this sounds like you and you do well in busy, multitasking, up beat environments, while maintaining consistent organization with implementing and maintaining systems, we think you'll be a valuable fit! This will be a hybrid of a front desk Clinic Coordinator and potentially other areas of the clinic so flexibility is key. In return, we’ll offer a supportive and enjoyable working environment, where ongoing training and development opportunities are part of an everyday working life.

No two days are ever the same at Specsavers. You’ll serve a number of customers with differing needs throughout the day. You’ll need to be able to work well with others in a busy team environment, as well as be able to quickly provide solutions and helpful guidance on our products and services. You may even be helping the doctor with preliminary testing before they have their exam, performing tests on our patients such as OCT and UWF. Other days may be spent fitting our patients with their glasses for the very first time, ensuring fit and expectations are clearly explained before they leave with their new glasses. But don’t worry, to support you in meeting a wide range of customer needs,



you’ll have continuous support from your managers and colleagues off or on the shop floor.

We pride ourselves in amazing customer service but also in creating an amazing work space and culture for our team members. There’s a reason we’ve won multiple awards for being the best place to work globally and for our commitment to training- as a business, we’re dedicated to nurturing talented people and letting them thrive. You and your colleagues will always be encouraged to boost your knowledge and learn new skills throughout your time at Specsavers. We offer a number of training courses specializing in a variety of areas, from optics and customer service to leadership and more.

EDUCATION

High school diploma or equivalent experience

EXPERIENCE

Retail, admin, reception, customer service experience, optical experience - an asset but not required.

WORKING CONDITIONS

On feet working in a fast past environment

Must be able to work full time hours

Multitasking

Bending and moving to clean and organize in down time

Uniform provided

On feet all day working in a fast past environment

Will be expected to preform opening and closing duties

SOME DUTIES INCLUDE

Confirming appointments with patients

Checking in patients for their appointments

Pointing our patients in the right direction the best person suited to help them





Spreading the word about our no charge eye exams and our amazing prices

Billing patient benefits

Moving around schedule when needed and always ensuring most efficient scheduling
Triaging and booking in patients for exams
Audit closes and benefits submissions
Keeping systems organize

Welcoming our patients into the store, celebrating the sale and helping them find their perfect pair, ensuring frame fit is great and doing the measurements and adjustments to complete their glasses order.

We look for kind, energetic and customer service focused people to help our customers choose their eyewear; making it an exceptional and memorable experience for them. We want people who will treat their patients as if they would their own family members!

Our job at Specsavers is so much more than just your average retail job and although we are in a mall, this definitely isn’t your typical retail job! It’s a dynamic mix between retail and healthcare and individuals with a real passion for making a difference in peoples lives really thrive in this role.

If you feel that you are the right candidate, and are passionate about patient care and driven to succeed, reply to this posting with your resume. We're excited to meet you!

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Benefits:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- What is your availability for shifts, how many hours would you like, how long do you want to work here?

Education:

- Secondary School (required)

Language:

- English (required)

Work Location: In person

📌 Clinic Coordinator/Eye Care Consultant (Canada)
🏢 Specsavers
📍 Canada