Drive strategic success as a Senior Customer Success Lead at Clio. Focus on AI insights and client relationships to reach their business objectives in a flexible, hybrid setting. In this senior managerial role at Clio, you will enhance customer engagement through relationship building and expert understanding of our products.

Your responsibilities will include analyzing customer data, leading executive reviews, and championing client needs across departments. A key focus will be on improving user adoption and driving successful outcomes for a portfolio of high-value accounts. Key Responsibilities:

- Cultivate trusted partnerships with key accounts and stakeholders
- Utilize predictive analytics to highlight opportunities for growth




- Conduct executive-level reviews to measure and present ROI
- Advocate for customers while driving cross-team collaboration
- Monitor adoption metrics to ensure high customer satisfaction Requirements:
- Minimum 4 years in CSM, preferably in SaaS
- Familiarity with legal technology and change management
- Experience with CS CRMs like Gainsight or Totango
- Solid ability to engage with diverse technical audiences
- Proven success in dynamic and fast-paced settings Leverage your skills in customer relationship management and analytics at Clio to guide impactful solutions.

📌 Senior Customer Success Lead - Clio (Burnaby)
🏢 Clio
📍 Burnaby