As an Automation Account Manager, your primary mandate will be to manage and develop a client portfolio while collaborating with internal teams to ensure the quality and profitability of projects. More precisely, you will have to :

- Business development and prospecting - Develop and maintain a portfolio of prospects to achieve our annual sales targets; - Conduct networking, monitoring, and research activities to identify new business opportunities; - Establish and maintain strong relationships with potential customers, understand their needs, and offer them tailored solutions; - Give presentations and analyze customer needs; - Support the team in business development activities (tenders, client presentations); - Actively participate in meetings related to business development and designated projects to manage issues, follow up on actions, and evaluate progress. Account management and sales - Offer the best solutions to our customers by collaborating with our technical experts; - Manage a portfolio of active and potential customer accounts; - Develop sales strategies and action plans to achieve set objectives (volume, margins, etc.); - Manage the entire sales cycle, from initial contact to contract signing; - Facilitate the development of our cross-selling of services across the four business units (automation, manufacturing, electrical, and robotics). Proposals and negotiations - Develop competitive service offerings and close sales; - Prepare and present compelling service offerings, quotes, and sales proposals; - Support bids for small and medium-sized projects; - Negotiate contract terms and conditions to secure advantageous and sustainable agreements.



Cross-departmental collaboration - Ensure projects are transferred to the implementation teams and monitor their progress; - Work closely with production, project managers, and the engineering department to ensure the feasibility and profitability of the proposed solutions; - Regularly communicate developments in opportunities and orders within the Automation sales governance structure. Customer follow-up and satisfaction - Maintain regular contact with customers to ensure their satisfaction; - Maintain a relationship of trust with signed customers to ensure their satisfaction and identify opportunities for future development; - Manage specific after-sales issues or requests, drawing on the company's internal resources. Analysis and reporting - Monitor performance and adapt sales strategies; - Develop and execute the business unit's annual business plan; - Monitor the competition and the market to adapt sales strategies and identify current trends or opportunities; - Achieve sales and opportunity generation targets; - Align market coverage priorities with the company's strategies issued by management; - Stay informed of provincial economic developments; - Perform all other related duties.

REQUIREMENTS - Bachelor's degree in automated production engineering, electrical engineering, mechanical engineering, or other relevant field; - 5 to 8 years in a similar position; - Proficiency in Microsoft Office and CRM software (Prextra an asset); - Knowledge of industrial automation (an asset); - Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec; - Valid driver's license (an asset).

📌 Account Manager (Ottawa)
🏢 gexel tÉlÉcom international
📍 Ottawa