Relationship-Focused Role About The Role We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must. This position is not cold sales.

Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities Serve as the primary point of contact for assigned commercial accounts

Build strong, long-term client relationships through regular communication and site visits

Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)

Manage service performance, quality control, and issue resolution

Conduct routine inspections to ensure work meets contract standards

Proactively identify client needs and recommend additional services or improvements

Collaborate with independent service providers to ensure scheduling, scope, and quality alignment

Track client feedback, follow up on concerns, and ensure timely resolution

Assist with contract renewals, scope adjustments, and account retention efforts

Maintain accurate documentation, reports, and communication logs What Success Looks Like Clients feel supported, heard, and confident their facilities are being well managed

Issues are resolved quickly and professionally - often before the client has to ask





Service partners clearly understand expectations and deliver consistent quality

Accounts are retained, strengthened, and expanded over time Ideal Candidate Profile Experience in project management, property management, account management, or service operations

Solid organizational and multitasking skills

Comfortable managing multiple client accounts and service providers simultaneously

Excellent communication skills; written, verbal, and face-to-face

Professional, dependable, and solutions-oriented

Comfortable working independently in the field and collaborating with a team

Detail-oriented with strong follow-through Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer Competitive base compensation with performance incentives

Ongoing training and support

Clear expectations and structured processes

Prospect to grow within a stable, relationship-driven organization A role where your work directly impacts client satisfaction and retention Why This Role Matters This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.





Requirements Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required

2+ years track record of success in a client retention role, with goals and metrics to support

Highly detail-oriented and excellent follow-through on commitments

Positive and outgoing personality; great at building relationships

Strong planning and organizational skills, detail-oriented and multitasking

Must have a proactive approach, be innovative, and strive for continuous process improvement

Excellent verbal and strong written English communication skills

Proficient in Microsoft Office and knowledge of CRM database

Proficiency in using a smartphone and laptop

Ability to travel on a daily or nightly basis to client locations locally

Ability to work within a flexible schedule

Valid BC's Driver's License and a vehicle The candidate will be able to handle on-call emergencies

Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems Compensation: $25 per hour + bonuses.

City Wide Facility

Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits Medical insurance after the probation period. $300 per month car allowance.

📌 Account Representative / Account Manager / Project Manager (Burnaby)
🏢 City Wide Facility Solutions
📍 Burnaby